Terms and conditions

1. Application

These terms and conditions apply to all our offers, orders and sales of our products and services.
The fact of placing an order implies the knowledge and full and unreserved acceptance of these terms and conditions.
Unless we formally agree in writing, no special condition may prevail against our terms and conditions.

2. Privacy

Since protecting your privacy is of paramount importance to us, you will find in our Privacy Policy the necessary information about the type of personal data we process, how we use it, your rights in the matter and how you can exercise them.

3. Quotations

3.1 Price

Products and services are provided at the prices in effect at the time of placing the order.
On the website prices are communicated or displayed “VAT included”. On any other offer or communication, prices are quoted “VAT excluded”.
Product prices are net, including packaging.
Shipping costs are not included unless stated.
All our prices are subject to change without notice. Unless stated, quotations are valid for one week.

3.2 Pictures

The pictures of the products are given for information only and are not contractual.

3.3 Incomplete information

Despite all the care taken in the creation of our catalogue, errors and omissions may occur. freva.com SPRL cannot being held responsible for any errors in any form whatsoever.

3.4 Unavailability of the product

In general, all displayed products are available in stock. If, however, there is still unavailability of the product ordered, the customer will be informed by email within 2 days and will have the opportunity to cancel the order. The customer will then also have the choice to wait for the supply of the product in stock, either to ask for the refund, or to choose another article. The unavailability of the product cannot be a reason to claim damages.

4 Orders

4.1 Online orders

The online automatic registration system is considered as valid proof of the content and date of the order. freva.com SPRL confirms the acceptance of the order to the email address that has been communicated.
When placing the order, the information given by the buyer is binding: in the event of an error in the addressee’s address, freva.com SPRL cannot be held responsible for the impossibility in which it may be to deliver the product.
The sale is not concluded until the confirmation of the order and the validation of the payment.

4.2 All other orders

The agreement is concluded as soon as the customer has confirmed in writing (possible by email) the order.

4.3 Changes made by the customer

Customer’s changes to the purchase order or our offer will only be valid if we have accepted and confirmed them in writing.

4.4 Refunds and return for online purchases

You have the right to cancel your order up to 30 days after receipt without giving any reason. After cancellation, you have another 14 days to return your product. We will then return the complete order amount within 14 days if the product has been returned in good order.

Return conditions
A number of conditions need to be taken into account:

  • Report within 30 days after delivery of the order
  • The product is complete, unused and undamaged
  • The product is, if reasonably possible, packed in its original packaging
  • The costs for returning the goods are at charge of the customer

Refund exceptions:

  • Software subscriptions, products or services
  • Software or products that contain software will void the right to return at the time of downloading or breaking the seal
  • Digital articles

How to return items?
Before returning the product, it is essential to contact us first. You can do this by completing our contact form or by sending an email to support@freva.com. Always provide your order number for a quick processing of your request. We will contact you as soon as possible.

Defective or wrong product
Is the product defective or have you received the wrong product? Give a clear description of the problem and always refer to your order number for a quick processing of your request. We will contact you as soon as possible to process your request.

4.5 Refusal of order

freva.com SPRL reserves the right to refuse an order or to link certain conditions to it. If the order is not accepted, freva.com SPRL will communicate the refusal by email within 10 working days.

4.6 Force majeure

In case of force majeure, freva.com SPRL reserves the right to cancel the order and / or terminate the contract without judicial intervention, this by sending an email within 14 days and this without freva.com SPRL is due to possible damage. Under force majeure is included any failure that cannot be attributed to freva.com SPRL (ex .: strikes, technical incidents, supplier delay and shortage of labour, …).

5. Payment

5.1 Payment for online orders

Payments for products and services ordered via the internet must be made at the time of the order. freva.com allows you to make payments using a variety of methods including: Bancontact, iDeal, PayPal, Visa, Mastercard, American Express and SEPA bank transfer.
The online payments are processed through our payment service provider which fully complies with the European Banking Authority’s Guidelines on the security of internet payments to guarantee a secure payment.

5.2 Other orders

Excluding exceptional cases and written agreements, invoices are payable at our head office.
After a period of 8 days, any unpaid invoice will produce, by law and without notice, a conventional interest of 12% per annum, with a minimum rate consistent with that provided by article 5 of the law of 2 August 2002 relating to late payment in commercial transactions.
Any unpaid invoice at the end of the term will be increased, ipso jure and without notice, of a lump sum of 15% of the amount remained unpaid with a minimum of 50 € per invoice.

5.3 Retention of title

The transfer of ownership of the product sold is subject to full payment at the due date by the buyer.
In the event that the payment does not occur within the time limit, mentioned on the invoice (s), provided by the parties, freva.com SPRL reserves the right to take back the delivered product, block access to services (ex : data or web pages) and, if it seems appropriate, to terminate the contract.

5.4 Payment disputes

freva.com SPRL reserves the right to cancel any order from a customer with whom there is a dispute about the payment of a previous order.
Any dispute relating to an invoice must be received by email, within 14 days of sending it.

6. Deliveries, transport

Freva.com reserves the right to choose the most appropriate mode of transportation. Depending on the size of the product a shipment by conventional mail will be chosen by preference. In other cases, a transport company will provide the service and if available, the tracking number will be communicated to the customer.

6.1 Delivery time

The deadlines fixed for our services or deliveries are given, unless stipulated otherwise, only as an indication. Possible delays cannot give rise to a claim for damages.

6.2 Risks related to delivery

freva.com SPRL takes care of the risk in case of deterioration, theft or loss of products during shipping. Upon reception of the goods, this risk is transmitted to the buyer.

6.3 For online purchases

The shipment of physical products is carried out within 2 working days at the latest after payment. In general, the shipment is made the same day for any paid ordered before 16h.

7. Warranty

7.1 In general

To be able to use the warranty, the customer must be able to submit the proof of purchase.
In any case, freva.com SPRL will limit its maximum intervention to the replacement or repair of defective products or the reimbursement of the paid price. The customer has no right to claim additional damages.
Wearing or short-lived items (eg. batteries) do not fall within the warranty conditions, unless it can be shown that it is clearly a production defect.
A defect must be reported within 14 days after the finding. After this period, the right to the warranty ceases to be applicable.
In case of a defect, the customer is invited to take contact through our contact form or send an email (support@freva.com). The customer must indicate in the most visible possible way where the defect is located. The costs of the return freight are at the expense of the customer.

7.2 Legal warranty (only for consumer sales)

Pursuant to the Act of 21 September 2004 on consumer protection when purchasing consumer goods, the consumer has certain statutory rights. Each product is subject to the legal warranty starting at the date of purchase by the first owner.

7.3 Exclusions

Damage and defects caused by external accidents (incorrect assembly, faulty maintenance, abnormal use, changes made by the customer, negligence, falls, …), or technical interventions by a third party are excluded from the warranty.
Any material being physically damaged is no longer under warranty (scratched, broken products, …)
The warranty is not transferable. It remains applicable only to the first owner.

8. Responsibility

freva.com SPRL is committed to realize all the agreed services with care and professionalism. freva.com SPRL cannot be held responsible for errors in the performance of its services due to the provision of insufficient or incorrect data by the customer. freva.com SPRL cannot be held responsible for any error (even of serious negligence), except in case of fraud. Whatever the cause of the action in which the liability is invoked, freva.com SPRL cannot be held liable for consequential damages such as the loss of anticipated profits, the turnover decline, increased operating costs, loss of customers, …. The responsibility for the services provided to the customer is in any case limited to the refunding of the price paid by the customer. Regarding the services or products of third-party suppliers, freva.com SPRL disclaims any liability above or other than the liabilities accepted by third-party suppliers. freva.com SPRL is in no way responsible for the content of the data or documents provided by the customer (including images). The customer must ensure that the material submitted will not infringe the intellectual property rights or any other applicable legislation.

9. Disputes

It is mandatory to check the goods and services at reception. Apparent defects or non-compliance of the delivered goods compared to the ordered goods, must be made by email within 2 days of the date of receipt of the goods. It will be up to the buyer to provide any justification of any defects or noted anomalies.
If a non- compliant product has been assessed, freva.com reserves the right to choose to replace the product or refund the invoiced amount. In any case, the non-compliant product must be reported through our contact form or by email (support@freva.com) and returned by the buyer.
If applicable, the buyer will have to leave the necessary means to proceed to the detection of possible defects.

9.1 Applicable law and competent jurisdiction

If a dispute arises from our cooperation agreement or any agreements arising from this, we always try to solve it first with impartial arbitration. If we are unable to settle the dispute in this manner, these will be governed exclusively by Belgian law subject to the provisions of the Rome I Regulation of 17 June 2008.

9.2 Alternative dispute resolution

As an alternative to going to court, the European Commission has set up a specific platform for online shopping in the EU. You can find specialized organizations in your country. www.ec.europa.eu/consumers/odr

9.3 Miscellaneous

The client accepts electronic communication and electronic documents that could serve as proof.

10. Contact

If after reading these terms and conditions you still have questions or comments, do not hesitate to contact us.

freva.com SPRL
Tir aux Pigeons 85
1150 Brussels
This address is not a salespoint, but is the return address!
+32 476 681 481
VAT: BE0675880162
IBAN: BE15 7360 3528 5230

11. Changes to this Terms and Conditions

This Terms and Conditions may be amended from time to time, in particular to adapt it to changes related to a new service or to legal and regulatory requirements. You will always find the most recent version on the website.

It is your responsibility to regularly review the current Terms and Conditions and to take into account this latest version. This Terms and Conditions has been last amended and revised on 11/09/2018.